frequently asked questions
Yes of course! After we discuss your specific requirements, we can offer you a 45 minute online demo which you can watch at your convenience. You can schedule a quick discovery call right now at this link. We also offer live demos. Why do we suggest a brief phone call first? Because our software is extensive and we need to focus on showing you only the parts that are of interest. Of course, if you are in a time crunch, please fill the form here to request a demo.
Are you compliant with GDPR and Privacy Shield ?
Yes to both. We were GDPR certified 5 months before the deadline and for added piece of mind we are certified by the US Dept of Commerce under their Privacy Shield Program. Our hosting is compliant with a multitude of standards, ISO/ IEC 27001, ISO 14001, ISO 18001, ISO 9001, SOC 1 (SSAE 18), SOC 2, SOC 3, PCI DSS Level 1 FedRAMP JAB P-ATO, NIST 800-53, FISMA, NIST 800-171 (“DFARS”), CJIS, ITAR, FIPS 140-2, HITRUST HIPAA, HITECH and we ourselves operate to NIST 811-171 standards.
What is the Implementation Time ?
Please refer to our web site here
Can it be hosted on my premises ?
Yes Absolutely! We would love to welcome you to visit us in the beautiful San Francisco Bay Area. Contact us to make arrangements.
What is the Cost ?
Pricing is dependent upon a number of variables. Number of users, optional modules needed, integration requirements etc. For generic information, please visit our pricing page.
For specific pricing, you can:
- Fill out the quote request form for the specific offer you are considering
- Submit the same information (number of users, optional modules, integration requirements, etc.) by email to [email protected] or call us at +1 888 237 9801Do we purchase the software or is it a software as a service with a monthly fee ?
It is a hosted, cloud based, Software As A Service (SaaS) system with a monthly fee.
How can I calculate the costs for your application?
The costs include the number of users that need licenses, along with additional modules and a minimal set up cost. You can engage with one of our representatives to customize a proposal according to your requirements.
Can I take any additional modules in the small business edition?
You can opt to take both the Receiving and Invoice modules in the Small Business Edition at an extra cost for each.
Where are your headquarters located?
Our headquarters are in the North Bay of San Francisco California, USA.
How do I contact support?
Yes we integrate with various external packages such as QuickBooks, Xero, Sage, SAP, Great Plains, Sun Accounts, Oracle Financials, etc. Plus we can integrate with any other external packages or ERP systems via our generic integration tools.
Do you provide assistance in punchout integration?
You can email us at [email protected] and a representative will reach out to you to understand your company’s purchase requirements. Alternatively, you can fill out a form here. Once we understand the requirements, we will take the process forward with you.
How many licenses would the Custom Platform provide and are their discounts ?
The custom platform is not limited in the number of licenses. You can have as few as 10 or as many as 10,000+ Yes we provide per unit user license fee reductions as you increase your deployed user licenses.
Is it suitable for hospitality purchasing? F&B? FF&E? OS&E?
Yes, some of our largest clients are global hotel chains you will have heard of!
We are a Non-Profit – Can we get a discount?